PM4DEV Blog

Ideas, suggestions and general thoughts about project management for development.

Who is Responsible for Project Quality?

In general, the project manager has overall responsibility for the quality management process. Some projects may also have specific roles for a quality assurance person or quality experts.

Even if the project has specific people with responsibilities for quality, project quality is not the responsibility of one or two people. It is everyone's responsibility. All the team members, including the stakeholders, have a role in ensuring that the deliverables produced are of high quality. Everyone is also responsible for surfacing ideas for improvement to the processes used to create the project deliverables. In general, the project manager has overall responsibility for the quality management process. Some projects may also have specific roles for a quality assurance person or quality experts.

  • The project manager– Responsible for developing the quality management process and for ensuring that all the goods and services are delivered as they were designed.
  • Team members- Responsible for quality assurance and quality control for each of the tasks and activities they are assigned to complete. They are also responsible for ensuring all the quality standards are followed as designed.
  • The Organization- Responsible for standardizing quality controls and standards across all projects, responsible for ensuring all staff have the skills to deliver quality products and services.
  • Stakeholders– Responsible for communicating their expectations of quality product and services to the project and the organization, and responsible for accepting and approving the delivery of all goods and services

 

Quality is Not an Event

For Quality management to be effective, the team needs to adopt a continuous quality mindset. Team members need to take ownership of the deliverables they produce and ensure that all project deliverables are developed with quality when they are first created.  Team members must realize that a quality process allows the entire project team to produce quality deliverables, with a minimal amount of errors and rework.

Project quality starts with planning, but the implementation of quality must be carried out throughout the project. A holistic  approach to quality will include the following items.

  • Quality Definition, determining the quality standards for the project.
  • Quality Assurance, ensuring that quality is built into every element of the project.
  • Quality Control, monitoring and auditing quality.
  • Quality Improvements, making improvements to the project that will increase quality levels.

The project manager leads the quality management process from start to end and ensures that all parties involved have a good understand of the quality standards that will be used in the project. All quality management processes should be agreed and communicated to all participants.

An important strategy for quality management is to develop and foster a quality culture, by encouraging the belief that the right level of quality is more important than delivering the project under cost and under schedule. Everyone that participates in the project has a role to play in delivering quality results.

 
7
  8517 Hits
8517 Hits

What is Project Participation?

Participation in project management is a process that allows sharing some of the control on the project with key stakeholders, especially beneficiaries. By giving beneficiaries the opportunity to participate in the decision making elements of project management helps build a sense of ownership on the outcomes of the project.

Ownership of the project outcomes ensures the support and active involvement of stakeholders. When stakeholders know their voices, opinions and preferences are heard, they know the project is meeting their needs. Participation should not be limited to baseline interviews and occasional communication meetings but should be included in all the project phases; from the design, planning, implementation, monitoring, adaptation and closing/evaluation of the project.

Participation is also a political act in which beneficiaries are empowered to have their voices heard and that simple fact changes the power relationships between the project and the stakeholders. Participation is also strategic to the needs of the project as it increases the impact of the project and increases its sustainability beyond the end of the project. But participation is not cheap, requires the use of resources and time, but the benefits of this investment are recovered by the long term impact.

The principle behind participation is that stakeholders are collaborators in the project, not just simple recipients or contributors, but active partners in the project at every phase of the project. All participation approaches are designed to generate an active participation including making key decisions on the project that have a direct influence on the stakeholders and most important they can even help challenge some of the original assumptions the project had about the stakeholders and that can have a significant input in the project design and strategies.

Project managers must built-in participation in the project planning phase, and choose when, what, why, and who will participate; taking in consideration that asking too much participation can also have a negative effect, after all stakeholders have other priorities and activities that the project is competing with. The project manager must be conscious of the time availability and effort needed from stakeholders. Project stakeholders vary and their level of participation also varies depending on who they are and what are their stakes in the project, the project should identify all project stakeholders and evaluate the level of participation needed from each, when the participation is needed, and why the participation will increase the impact of the project. This simple analysis help focus the project resources on the areas that will bring the most benefit.

 

7
  8142 Hits
8142 Hits

By accepting you will be accessing a service provided by a third-party external to https://pm4dev.com/

Contact information

1201 Peachtree St, Suite 622
Atlanta, Georgia 30303
info@pm4dev.com
P.O. Box 27321
Washington DC. 20038
United States