In general, the project manager has overall responsibility for the quality management process. Some projects may also have specific roles for a quality assurance person or quality experts.
Even if the project has specific people with responsibilities for quality, project quality is not the responsibility of one or two people. It is everyone's responsibility. All the team members, including the stakeholders, have a role in ensuring that the deliverables produced are of high quality. Everyone is also responsible for surfacing ideas for improvement to the processes used to create the project deliverables. Some projects may also have specific roles for a quality assurance person or quality experts.
- The project manager– Responsible for developing the quality management process and for ensuring that all the goods and services are delivered as they were designed.
- Team members- Responsible for quality assurance and quality control for each of the tasks and activities they are assigned to complete. They are also responsible for ensuring all the quality standards are followed as designed.
- The Organization- Responsible for standardizing quality controls and standards across all projects, responsible for ensuring all staff have the skills to deliver quality products and services.
- Stakeholders– Responsible for communicating their expectations of quality product and services to the project and the organization, and responsible for accepting and approving the delivery of all goods and services
Quality is Not an Event
For Quality management to be effective, the team needs to adopt a continuous quality mindset. Team members need to take ownership of the deliverables they produce and ensure that all project deliverables are developed with quality when they are first created. Team members must realize that a quality process allows the entire project team to produce quality deliverables, with a minimal amount of errors and rework.
Project quality starts with planning, but the implementation of quality must be carried out throughout the project. A holistic approach to quality will include the following items.
- Quality Definition, determining the quality standards for the project.
- Quality Assurance, ensuring that quality is built into every element of the project.
- Quality Control, monitoring and auditing quality.
- Quality Improvements, making improvements to the project that will increase quality levels.
The project manager leads the quality management process from start to end and ensures that all parties involved have a good understand of the quality standards that will be used in the project. All quality management processes should be agreed and communicated to all participants.
An important strategy for quality management is to develop and foster a quality culture, by encouraging the belief that the right level of quality is more important than delivering the project under cost and under schedule. Everyone that participates in the project has a role to play in delivering quality results.