In general, the project manager has overall responsibility for the quality management process. Some projects may also have specific roles for a quality assurance person or quality experts. Even if the project has specific people with responsibilities for quality, project quality is not the responsibility of one or two people. It is everyone's responsibility. All the team members, including the stakeholders, have a role in ensuring that the deliverables produced are of high quality. Everyone is also responsible for surfacing ideas to improve the processes used to create the project deliverables. In general the project manager has overall responsibility for the quality management process. Some projects may also have specific roles for a quality assurance person or quality experts.
Quality is Not an Event
For Quality management to be effective, the team needs to adopt a continuous quality mindset. The team members need to take ownership of the deliverables they produce and ensure that all project deliverables are developed with quality when they are first created.
Team members must realize that a quality process allows the entire project team to produce quality deliverables, with a minimal amount of errors and rework.
Project quality starts with planning but the implementation of quality must be carried out throughout the project. A holistic approach to quality will include the following items.
- Quality Definition, determining the quality standards for the project.
- Quality Assurance, ensuring that quality is built into every element of the project.
- Quality Control, monitoring and auditing quality.
- Quality Improvements, making improvements to the project that will increase quality levels.